Return policy

To request a return or report a problem, contact us with your order number and a description of the issue. Returns within Cairo and Giza are collected at no charge to the customer.

Your rights

Egyptian consumer-protection rules generally allow returns within 14 days of receipt, subject to statutory exceptions, and returns or replacement of defective goods within 30 days. Nothing in this policy limits your statutory rights.

Return conditions

[CONDITIONS]

Contact us before sending anything back so we can arrange collection and the refund. For cash-on-delivery orders, we will agree the refund arrangements with you.

For help with your BioPa order, email biocarebiopa@gmail.com. Please include your order number.

WhatsApp: [WHATSAPP NUMBER]

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